As cliche as it might sound, we really do take pride in our guitar and ukulele chord rubber stamps and our Texas silicone baking trays and pans. We think they are quality products and our customer service is just as good. As many of you know we manufacture (chord stamps) or third source (Texas Silicone trays) our products and then ship them to Amazon for order fulfillment. When we were doing the fulfillment from home our lives were suffering so it made sense to have someone else to that part for us.
Our customer feedback and ratings are something we’re proud of. Occasionally we do in fact get a negative rating. In one case we had someone who ordered a large stamp but received a mini. In those cases we act quickly to make things right for the customer. But mistakes like that have been few and far between and we’ve really been pleased with how Amazon handles fulfillment for us.
And it’s always a treat to read actual customer feedback to see customers take the time to express their feelings about our products and/or transaction. Additionally, we get emails now and then from super happy customers who want to thanks us personally. That’s always a nice feeling. So for this Thanksgiving, we’re thankful for our customers and their feedback and ratings and comments, even the ones that are critical. It’s that feedback that helps us improve as well as know we’re on track. Thanks to all of you who support our business by enjoying our products!
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